Customer Service

The reputation of Alshamel Travel goes along with you and your travellers on every trip. We aim to make your travel flawless – a responsibility enhanced by the latest technology and systems – and to return you home safely.

Our technology enables your team to be aware of your travelers’ locations, simplifying your ability to contact them should the need arise. We can also alert you, via text or email, if there are issues to be aware of, such as flight cancellations, labor unrest or weather delays.

In case of an emergency while on the road, please contact us immediately, 24/7, and we’ll do our utmost to resolve the issue, leveraging the entirety of our worldwide network.