Alshamel Travel has been a leading travel management company since 1996. Only invested in the travel and tourism industry, the company is made up of three core business units: Corporate Travel, Leisure Travel and Military and Government Travel.
Alshamel/CWT Corporate – This strategic partnership has been developed to best serve the needs of CWT clients and those traveling to and from the Middle East, namely in five major markets in the region: Kuwait, UAE (Dubai and Abu Dhabi), Qatar, Bahrain and Oman. This division takes care of the CWT clients’ complete travel lifecycle, from budget and policy design to payment and expense management, focusing at all times on driving savings, delivering service, and enhancing security and sustainability. Alshamel Travel’s technological maturity and commitment to deploy CWT systems and products ensure maximum efficiency and consistent service delivery.
Local Corporate – We understand that travel is one of the three largest expenses on most company balance sheets. Alshamel Travel is committed to working with companies to manage their travel expenses and optimize their travel plans. Our corporate travel team is focused on providing premium customer services ranging from booking flights, hotels, cars, charters, to meeting and assisting, meeting and incentive (MICE) programs, visa services, travel insurance and more:
- Ensuring quality control on reservations including lowest fare guarantees and travel profile management
- Providing 24-hour emergency services around the world
- Maintaining web-based travel portal to help clients track and manage their complete travel program
- Analyzing airfare spend by destination, routing and class of travel to improve negotiations with suppliers
- Providing Detailed reporting through our online central reporting suite
- Consolidating total travel spend and increasing purchasing power
- Improving policy compliance to reduce expenses
- Monitoring refunds and unutilized tickets
- Implementing best practice payment solutions
Our Corporate Call Center based in Dubai was specifically created to manage and cater to the comprehensive demands of corporate travel and has all the necessary resources and ingredients to facilitate and achieve our ultimate goal of “Total Customer Satisfaction.”
Alshamel Travel is more than just another travel agency. We are a company responsive to your needs for flexible options, quality customer service and great prices. Travelers need useful inside information, the security of reliable customer support, and control over the details that make a trip smooth, efficient and truly great.
Our exclusive leisure packages cater to a full spectrum of individual travel needs. From budget travel to VIP luxury vacations, and from an ideal honeymoon to a fun family vacation, we have a global network of partners to ensure that wherever you travel in the world, Alshamel Travel will make sure your vacation is a unique experience.
With offices across the Middle East – Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia and UAE, Alshamel Travel is ready to help you plan the trip of your dreams.
Alshamel Travel has a long history of providing specialist, high end services to VIP travelers. Whether you are travelling for business or leisure, our dedicated Luxury Desk can provide you with red carpet treatment and access to a full bouquet of luxury line products that are sure to meet your needs.
From the world’s best hotels and properties, priority airport handling, prestigious sporting finals access, and Michelin-rated restaurants bookings to the perfect island getaway and spa break arrangements, our Luxury Desk can provide expert concierge services and handle all your needs, efficiently and with the upmost care. Our business concept is unique; not only are we travel advisors, we also recommend only impeccable services to our luxury travel clients, maintain profiles of each and every client, and above all respect their individual privacy.
- Rent a private island and get away from it all
- Travel in style with a private jet and flight crew
- Discover fabulous hotel suites the world over
- Discover hidden coves and secluded havens
- Sail away in a luxury yacht
Military and Government Travel
Our Military and Government (Alshamel M&G) business unit has provided travel services to the U.S. government, contractors, Department of Defense (DoD) civilians and U.S. military personnel throughout the Middle East region since 1999.
Our area of operations covers the Middle East, Central Asia and East Africa, managing travel requirements with trained subject matter experts, versed in government travel regulations. Our standard service configuration provides customers with a choice of a centralized call center fulfillment via our Kuwait headquarters, local fulfillment from one of our regional Alshamel Travel offices, or fulfillment with a local partner in countries in the areas where we are not yet represented.
Alshamel M&G offers a network of products and services that are specifically tailored to the military and government travel market. Airline, hotel, train and car reservations for business and personal travel; leisure tours and cruises; fully integrated online booking and expense management solutions such as Defense Travel System (DTS) and E2 Solutions; group and meeting planning; consolidated management reporting; emergency response and more are all part of the scope of what we offer to our clients.
Alshamel M&G has built a strong business platform over the years, allowing it to aggressively pursue all available opportunities today and in the future. One of our many upcoming plans is to diversify our M&G portfolio into other services, which are increasingly in demand by our clients, such as logistics and cargo.
- Alshamel M&G has ticketed the soldier’s Rest & Relaxation (R&R) program since 2003, moving over 1 million service members to date.
- Alshamel M&G is a regional partner of CWTSatoTravel, the largest military and government services provider in the world.
- Alshamel M&G is a proud Sustaining Member of the Association of the U.S. Army and a member of the Society of Government Travel Professionals.
One Company Across the Region
With our global reach, state-of-the-art technology and established customer care programs, Alshamel Travel is able to offer flexible, cost-effective options and quality service at every turn. Local knowledge, coupled with our global partnerships and experience, enables us to understand and manage the rapid changes in the global travel industry, as well as the individual marketplaces that make up our region. Combined, that knowledge provides our network of regional offices with a competitive edge that is second to none.
Alshamel Travel is the market leader in Kuwait and also operates fully owned offices in the United Arab Emirates, Qatar, Bahrain, Jordan, KSA and Oman, recording a combined company sale of US$ 480 m in the year 2011. We are proud not only of what we offer in terms of our comprehensive portfolio of travel services across the Middle East, but also how we offer it. We bring our services and expertise to the market in a manner that reflects our exclusive style and mission.
Commitment to Excellence Our strategy is to create value for our shareholders by deepening customer relationships, ensuring a competitive cost of service, and achieving operational efficiency, by sharing knowledge and best practice throughout.
What we believe sets us apart from our competitors is our commitment to our customers, employees, and business partners. At Alshamel Travel, we serve clients of every size, from individuals to large, multinational corporations with the same innovative and caring approach focused on bringing best value and complete customer satisfaction every time.