Testimonials

Striving for 100% satisfaction 100% of the time is what always keeps Alshamel employees focused on providing you with industry leading service. We are never more pleased than when we hear good things about our work but equally we take pride in our ability to quickly deal with any issues or problems that our customers may have when using our services.

We are constantly improving our performance to meet the high standards that you expect form us and always welcome your comments and feedback. (You can send us your own testimonial by filling the quick form at the foot of this page.)

What Our Customers Are Saying

----------------------------------------------------

"I departed Kuwait last June and I would have been remiss if I did not extend a well deserved thanks to you and your Delta Airline's Staff. As you know, I was challenged in the beginning with working with your staff. Over time they gained my confidence and I thought Delta Management should know of their customer service excellence. Hashim in particular deserves special recognition for his steadfast professionalism and consistent demonstration of his Technical excellent and customer service skills. His superb skills were demonstrated flawlessly and often while under "direct fire...." As a more discerning client, I would highly recommend Hashim be considered for promoted to a position in Delta's Customer Service Division in Atlanta. In the past, I have spoken with them and they woefully are in need of his astute guidance and demeanor. It was a pleasure working with Hashim, you and your entire staff. Please extend my belated thanks and recognition..... "

Lou Cassi

----------------------------------------------------

"I just want to say that I am really impressed by Samir's customer service and always taking the extra step to help us out and keep us happy. He has really been great to work with. I havn't yet seen this level of Customer Service in Kuwait. Coming from the US and Canada where customer service is at its highest always, Kuwait was a bit of adjustment, but since I've been here, which is three years..this is the first time I'm very impressed with Service. So I thank you and I thank your team. "

Amal Charara Bader Services Manager LoadAir

----------------------------------------------------

"I wanted to let you know how much I appreciated the assistance that you and your people recently provided me in arranging my TAD and leave travel plans. Without exception, your travel agents are some of the most professional and courteous individuals that I have dealt with in 29 years of military service. I would especially like to recognize Ruppert for his superb support. He was able to offer advice that saved me hundreds of dollars (no exaggeration) and I know that he was under no obligation to do so.......... "

William Hardy Colonel USMC

----------------------------------------------------

"The words are so small to thank you for your advice and swift action in time. Our employees could travel in time. We thank you for being with us in our 12th hour trouble also. Alshamel stands what you mean! "

Dr. Justin Anthony - HR Manager, Eversendai - Doha, Qatar

----------------------------------------------------

"On behalf of Safegate Qatar, we would like to thank you and your team for intervening (beyond your office hours) and resolving the issue on our General Managers recent travel from Istanbul to Doha. He had a safe and a pleasant trip to Doha. Without your assistance this would have not been possible. Your exceptional support is appreciated. Thank you very much once again and good luck for your good work in future too. "

This was possible because of Mr. Ulas Gurel - Sales Executive, Alshamel Travels, commented Mr. Dennis Rozendo - Assistant Manager Operations, Alshamel Travels.

----------------------------------------------------

"The Group of 23 take this opportunity to thank Sunita for the arrangements made by you and SOTC for our tour of Hongkong and Macao. We got back to Kuwait on 5th January 2007. Overall, we all enjoyed the entire tour and everything was taken care of, as per the offer you provided. We deviated a little bit from the original tour by skipping the Science and Space museum and opting to visit China instead (at our own expense). This was a lovely experience and the trip was a success. "

Regards Bonny American Life Insurance Company (Alico) - Kuwait

----------------------------------------------------

"I would like to express my sincere thanks to Sunita for arranging my trip so nicely. It was a great experience and I would like to arrange with you again in the near future. "

Best regards,Mohammad Habayeb

----------------------------------------------------

"..."I am a frequent traveller, who has been working with many travel agencies around the world, but the services and the professional help I've got from Alshamel Holidays in Amman were among the best. Once again thank you, and I hope I will be using your services in the near future, with my recommendations to my friends." "

Khaldoun Elawi Director of Royal Palaces

----------------------------------------------------

"I want to express my gratitude for the service I received from you and your staff. I was stuck needing to get out of Kuwait with only about 4 hours lead time and all flights were booked. I want to thank you for you hard push to get me on a plane. I did not think it was possible, but sure enough, I was out that night with 4 hours notice. "

Chris Berman Granite Global Services

----------------------------------------------------

"We have been giving your name and coordinates to our friends interested in visiting Egypt and Jordan. I told them you were the best. "

Danielle Rousseau and Michel Heroux

----------------------------------------------------

"With the best of accommodation, travel arrangements, tour guides and delicious Indian cuisine, SOTC is my choice for all future holidays. "

Dr. Sunil Bahl & family

----------------------------------------------------

"I am writing this to show my gratitude and appreciation for the tour SOTC arranged for us. The tour was simply GREAT. The arrangements in Egypt were flawless, and totally appreciated by the whole group. Thanks for making this tour a memorable one for us. "

N.V.Nair

----------------------------------------------------

Send Us Your Comments