November 4, 2014

Sales Manager

Location: Kuwait & Saudi Arabia

Job Description

Role Objective:

To manage all sales activities that include customer acquisition, lead generation, follow-up on leads, business generation, minimize and support account receivable and new offerings conceptualization as per Alshamel’s strategy and revenue targets.

This also includes highlighting deviations in actual performance against allocated budgets and presenting it to the Head of Managed Travel Services/Country Manager.

Key Responsibilities:

  1. Provide inputs into the development and allocation of the annual plan and budget for Sales department based on approved upon departmental activities; solicit advice from the Area Manager from a sales, financial and operational perspective including goals and objectives, account planning, sales target, cost saving targets.
  2. Develop and review Sales policies, SLAs based on business needs; ensure compliance to departmental policies and procedures by all department staff.
  3. Achieve sales and customer acquisition targets set by Head of Managed Travel Services/Country Manager by geography and product categories in accordance with the organization’s business plans, goals and objectives while ensuring growth in sales and maintaining margins levels.
  4. Manage business development through renewal of existing contracts, soliciting business opportunities, timely response to RFP’s and solicitations; ensure adherence to terms of the client contracts on an ongoing basis.
  5. Prepare all proposal documents as required in the Tenders/ Requests for Proposals. Ensure that the tenders are submitted as per the specified date. Ensure the tender documents are complete, consistent, error free and necessary copies are submitted.
  6. Deliver business plan results and value for the customer to include achieving share growth and profitable sales growth.
  7. Explore and evaluate business opportunities for local accounts to ensure revenue generation, profitability and growth in overall business.
  8. Manage new accounts and acquire new customers through increase customer relationship for local accounts.
  9. Drive generation of revenue through cross-selling of existing products and services Negotiate with all clients for reaching a mutually acceptable price for rendering services in line with Alshamel policies and procedures.
  10. Coordinate with various suppliers for sales management needs (Hotels, International tour operators, Destination management companies, Rent a car companies, Ancillary services, Value-added services, VIP services).
  11. Maintain documentation for legal obligations with respect to the sales management function.
  12. Guide the team (if any) in executing their respective responsibilities towards the achievement of the Products & Services department goals and objectives as well as those of Alshamel.
  13. Establish the performance plans for direct subordinates; guide team members in establishing performance plans for their respective subordinates.
  14. Participate in the identification of training and development initiatives for subordinates within the Products & Services department.
  15. Coach and mentor junior employees on an ongoing basis through providing inputs on their job and timely feedback.
  16. 7-10 years experience in Sales.
  17. Exposure to corporate business from airline, travel and hospitality industry.
  18. Minimum of 5 years of experience in similar role in Travel industry or customer-service oriented environment.


Education & Qualifications:

  1. Bachelor Degree or equivalent.


  1. 7-10 years experience in Sales.
  2. Exposure to corporate business from airline, travel and hospitality industry.
  3. Minimum of 5 years of experience in similar role in Travel industry or customer-service oriented environment.


  1. Excellent communication skills
  2. Valid driving license
  3. Spoken Arabic and other international languages an advantage.
  4. Self-motivated, proactive, presentable with excellent interpersonal skills.
  5. Ability to meet deadlines.

To apply for this post, please send us your CV and a cover letter to with the vacancy in the subject.

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