Forward: The General Services Administration (GSA), at the request of
the DOD, has contracted with US flag carriers special rates to be applied for
the movement of duty personnel when performing official travel. The rates are
very economical when compared to other full fare costs and because of these
rates, the DOD is saving over two hundred million dollars annually. Military and
Government travelers on official business are required to use the contract
carrier unless a specific exception applies. SatoTravel is required to adhere to
the guidelines set by the General Services Administration (GSA) when providing
duty travel to military and DOD civilian personnel.
The GSA has now been mandated to audit one hundred percent of all government
tickets to ensure the most economical fares are used. When the GSA auditors
review a record for pricing errors they check for a contract fare from origin to
destination. If it is a connecting flight, and there is not a contract fare for
that route, they check the point to point fare for each leg of the journey to
see if the lowest combined fare was used. The audit committee is only auditing
the airline and routing issued on the ticket. If they find a lower fare than the
fare booked they send it to the airline as an overcharge to the government, who
in turn sends it to us in the form of debit memos.
Applicable Fares
When booking Official Travel, SatoTravel must offer the Government the lowest applicable fare. Applicable fares are fares available to the Government or IATA published fares available to the General Public.
You can not use fares with a State code at the end. These fares are for local state government employees only.
Example:
YCAMI fare is only applicable to state of Michigan
employees.
MCATX fare is only applicable to state of Texas employees.
(The list continues for every state in the U.S.A.)
NOTE: If a penalty fare is accepted, a signature is required from the traveler stating that he or she understands the penalty conditions of travel.
Contract Fare Market
When a traveler requests travel from point A to B, you must first determine
if a government fare exists for that market. If a YCA market exists you must
offer the contract carrier. If the contract carrier also offers a lower _CA fare
(ie. LCA, QCA, etc.), the lower fare must be offered. If the lower fare is not
available use the next lowest _CA fare and so on up the ladder.
The linking of contract or other fares is not permitted when a through or
direct contract fare exists for the city pair.
Example: Contract Route FRA – DTW. NW is the contract carrier. Fares
offered by NW for this route are:
YCA $435 In the example above, you would offer the lowest available contract (_CA)
fare, LCA $400. If the LCA is not available, offer the next lowest contract
(_CA) fare, YCA $435.
If there are no seats available on the contract carrier, it is mandatory that
you annotate the PNR:
Now you are now free to use any combination of applicable fares that are
available and are not obligated to use contract fares to construct the lowest
applicable fare to the travelers duty point. See "No Contract Fare Market" below
for more information.
Exceptions To The Mandatory Use Of The Contract Carrier:
If one of the above exceptions apply, an exception form is required.
No Contract Fare Market
When there is no contract fare between the traveler’s duty
points you are still required to offer the lowest available fare. The lowest
fare could be a through fare or a constructed fare. When constructing a fare,
you are free to use any combination of applicable fares that are available and
are not obligated to use contract fares to construct the lowest applicable fare
to the travelers duty point. Contract fares may be used in conjunction with
other published fares, discounted government fares and, when applicable, in
conjunction with other contract fares.
The best way to ensure you have booked the lowest fare(s), for the routes
booked, is to price the PNR with the following Sabre entries to see which one is
the lowest cost to the government
LCA $400
QDG $350
BMZ $375
NOTE: The LCA fare is lower than the YCA fare as it is capacity
controlled. You are required to offer the LCA however inform the traveler,
especially in high seasons and Emergency Leave cases, if there is a
possibility he or she will change the return date, they may have difficulties
obtaining a seat in "L" class. Let the traveler decide which fare would better
suite the mission. The capacity controlled LCA fare or the YCA fare which has
a higher inventory of seats.
NOTE: If a non contract carrier offers a fare available to the
general public (i.e. BLTMAYO, QAW14NR, Y2 etc.) not a (QDG, MDG,
MMZ), then offer the lower fare on a non contract carrier, even if there are
associated penalties, provided the contract carrier does not offer a similar
fare. If the lowest applicable fare is a fare with penalties you must inform
the traveler. If the traveler declines a penalty fare, the PNR must be
annotated:
-or-
"PAX declined restricted fare due to penalties."
when a through or direct contract fare exists for the city pair.
WPNC‡PGVT‡XR |
Checks for the best fare in the market, excluding CATZ fares, for the routing booked. |
WPNCB‡PGV1‡XR |
This format will re-book if necessary, the existing itinerary, at the
lowest government fare or combine a fare without restrictions.
|
WPNC‡PGV1‡XR |
Checks for both Government Contract and CAT Z fares without restrictions for the routing booked. |
WPNI‡PGV1‡XR |
This format will re-book a different itinerary or give you a few options of different connections at the lowest government fare or combination. This format searches for alternative available itineraries for the requested route. |
Europe, Middle East, Asia and Africa
The lowest fare must be offered for the desired route, even if there are associated penalties. Inform the traveler of the penalties. If the traveler declines a penalty fare, the PNR must be annotated:
Now you may book an unrestricted fare.