About Alshamel Travel
Incorporated in 1996, Alshamel Travel has built an impeccable reputation for exceptional service in four specific travel markets: corporate, leisure, luxury and military & government. Click on a specialty to learn more.
Alshamel Travel built its reputation by providing superior service in the areas of corporate, leisure, luxury, and military & government travel. With more than 300 professionals from 21 different nationalities, we take pride in exceeding the expectations of our diverse client portfolio of Fortune 500 companies, local and international governments, and military organizations, along with thousands of individual travellers.
To better serve our clientele, we’ve grown from a single Kuwaiti office in 1996 to our current network across Kuwait, Qatar, Bahrain, Jordan, KSA, Oman and the United Arab Emirates. Each outlet offers a complete range of travel products and services, and they all are IATA-approved passenger sales outlets, able to issue airline tickets instantly. This ensures speed and on-time delivery of travel documents.
Alshamel Travel’s annual sales in 2011 exceeded US$ 480 million, making it the largest travel services provider in Kuwait and the 4th largest travel management company in the region, according to Arab Travel News magazine’s 2011 Power List.
Since travel is a large expense on a company’s balance sheet, Alshamel Travel is committed to managing those costs and optimizing travel plans. We focus on providing premium customer service, whether it’s simply booking a flight or hotel room or as challenging as developing an innovative meeting and event program for your company.
Our services include:
- Quality control on reservations including lowest fare guarantees and travel profile management
- 24-hour world-wide emergency service
- An online travel portal to help clients comprehensively manage their travel program
- Consolidating total travel spend and increasing purchasing power
- Improving policy compliance to reduce expenses
- Monitoring refunds on unused bookings
Our Regional Contact Center in Dubai is available 24/7 to achieve our ultimate goal of Total Customer Satisfaction.
When it comes to your personal travel, we pride ourselves on giving you flexible options, quality customer service and, of course, great prices in order to create your ideal vacation. Our expert advisors use their wide experience and company database to perfect the details, giving you peace of mind and allowing you to focus on enjoying the moment.
From budget travel to VIP luxury vacations, from a romantic honeymoon to a fun family vacation, we have the knowledge to make it just right, all backed by our global network of trusted partners.
Military & Government Travel
We provide travel services to the U.S. government, contractors, Department of Defense civilians and U.S. military personnel throughout the Middle East, Central Asia and East Africa. Our experts, specially trained in government travel regulations, have moved over one million service members since 2003 as part of the soldiers’ Rest & Relaxation (R&R) program.
Our standard service configuration provides M&G customers with a choice of a centralized call center fulfillment via our Kuwait headquarters, local fulfillment from a regional office, or fulfillment with a local partner in countries where we are not yet represented.
Alshamel Travel’s M&G arm can work with online booking and expense management solutions such as Defense Travel System (DTS) and E2 Solutions. We’re a regional partner of CWTSatoTravel, the largest military and government services provider in the world. We’re also a proud Sustaining Member of the Association of the U.S. Army and a member of the Society of Government Travel Professionals.
Whether you are travelling for business or leisure, Alshamel Travel’s dedicated VIP Travel Desk can provide you with red carpet treatment at destinations near and far. From private jet transport to indulgent hotel suites, please consider us your concierge to the world.
As your travel advisors, we recommend only the services that match your personal expectations, which we know by maintaining a discreet and confidential profile of each and every client. All our services are delivered with the utmost level of individual privacy and discretion. Whether you desire accommodation at the world’s best hotels, priority airport handling, access to prestigious sporting events, a table at a Michelin-rated restaurant or simply the dream private island getaway, our experts can make it a reality.
Meetings and Events
As a fully licensed travel agent, Alshamel Travel is your reliable partner when it comes to all your Meeting & Event requirements in the region. Our vast experience means that we leave no detail overlooked when planning meetings, incentive programs, conferences and events, pulling together all the logistics to create something that meets your needs precisely.
The important first step in creating a successful event or program is taking the time to thoroughly understand your organization’s goals for it. Our expert multilingual coordinators then utilize their in-depth knowledge of countless locations, venues and suppliers to create a tailored solution. We can help with incentives, conferences, product launches, workshops and seminars, gala dinners and award ceremonies, team building and more! Whatever the project, we leverage our extensive partnerships to ensure the result is within your budget, stretching your dollar surprisingly far, and our destination knowledge always results in proper planning and execution. We do our utmost to meet our customers’ expectations with regards to prompt response to requests.
Whether meetings, incentives, conferences or events, we work with you hand-in-hand from crafting the request through the bidding process – including an itemized quotation that includes accommodation arrangements based on confirmed space and guaranteed rates – to a flawless execution. Throughout, we’re always at your beck and call, day or night. We do our utmost to meet your expectations with regards to accommodation arrangements, proposing apartments and hotels that exceed the highest standards of service. Hospitality to visitors is our tradition and we take pride in providing opportunities to taste some of our region’s finest delicacies and learn about our culture and customs.
Alshamel Travel’s Meeting & Event services include:
- Pre-planning and conceptualization
- Supplier sourcing and contract management, being the responsive connection between you, the client, and the suppliers
- Attendee management, supporting you during the selling and promotion process
- Transportation, accommodation and on-site operation
- Payment and reconciliation
A reliable partner like Alshamel Travel ensures your company delivers world-class events that meet your strategic objectives and maximize your ROI.