Following the volcanic eruption in Iceland which paralyzed the global air travel, to its maximum, we had a challenge to bring our staff home safe from the isolated Europe. Alshamel was committed to provide high levels of assistance in this critical period . I would like to thank you for your patience, understanding and the excellent service in these challenging times.
I would like to send a feedback on my findings especially during this period.
Alshamel did a very good job. They were always reachable and in the first instance, took the initiative to reach staff who were stranded. They seemed very committed. They were very supportive and I highly appreciate their sincerity to their profession. I understand that their contacts with the airline staff was very helpful in securing some early seats to Doha. They kept updated the spouse / relatives of the stranded passengers which showed their concern towards the passengers and their family.
Thanks & Regards
Travel Coordinator
Multinational Oil and Gas Company